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QuickAccept can be activated via your chase. To activate via chase. For instructions for activating QuickAccept in the Chase Mobile app, watch the how-to videos above. Payments can be manually entered through your chase. The CVV is a 3-digit code found on the back of most cards. For instructions to accept payments using the card reader with the Chase Mobile app, watch the Take Card Payments on the Go video. After a payment is approved, the prompt to provide a receipt appears. We recommend you always send your customer a receipt and send a copy to yourself for record keeping.

Your copy of the receipt can be required as documentation to contest or resolve disputes. If a payment fails, you will be notified with an on screen error message. This happens for a variety of reasons, including:. If your service has been deactivated, you should receive an email with more information. If you do not receive an email or if you still need assistance, open a Support Ticket. QuickAccept does not automatically add sales tax to payment amounts. If you need to add taxes, please calculate the appropriate tax amount and add to the total payment amount requested before processing the payment.

At this time, merchants using QuickAccept can process international credit cards via card reader. For key-entry transactions in the mobile app and web browser, the card can only be processed with a US-based billing address.

Step 1: From the Activity Table and All Transactions list, select the transaction that you wish to review. Step 4: Enter the email address used to open your account. Your inquiry is routed to the QuickAccept Support team for review and response within 24 business hours.

Through your Chase Business Online portal, you can also submit a support ticket to request general information or payments help. To get to the help center:. Chase Integrated Payments is the processor name for your QuickAccept transactions.

They may or may not be of value to help you with your QuickAccept inquiry. We encourage you to submit the request form to get more information about transactions or payments.

Confirm the email address is the one used to open your checking account so service can contact you. Once you submit, your inquiry is routed to the QuickAccept Service team who will review and respond within 24 business hours. The card reader can only be used with the Chase Mobile app on a mobile device. It is not available for accepting payments through your account on chase. Charge the card reader using the included USB cable for 2 hours before you begin the setup process.

The red LED light on the side of the device will stop flashing and remain lit when the battery is fully charged. Below are instructions for pairing your device.

A how-to videos is also available above. Make sure Bluetooth is turned on in your mobile device settings and that the card reader is turned on.

Choose Pair a card reader and then choose your card reader from the list of available card readers. Note: Since the pairing process uses an LED light sequence, you can disregard any message about entering a passcode. The LED lights on the card reader will initialize, then display in a sequence.

When the sequence on the card reader is the same as in the Chase Mobile app, choose Confirm. To see the sequence again, choose Replay light pattern. Once the card reader is paired with the Chase Mobile app, it will be available to use until you unpair it. For additional security of the card reader dock, place the included adhesive on the bottom of the dock. Accommodations are available for customers with visual impairments.

Please call us at for assistance in setting up your new card reader. No, turn on your reader by pressing and holding the power button on the right side of reader for a few seconds until it beeps once. To preserve battery life, the reader will automatically turn off after three minutes of inactivity. If the card reader turns off between transactions, press the power button to turn it back on. If you are still unable to process a payment, please call us at for additional assistance.

If your card reader cannot hold a charge, try to fully charge the reader again. Then re-pair the device. If this does not work, review the return policy and call POS Portal to discuss the process to exchange or return your damaged reader.

No, your mobile card reader can only be paired with one Chase Business Complete Banking deposit account at a time. Additional or replacement readers can be obtained from the POS Portal website.

Please review the return policy and call POS Portal to discuss the process to exchange or return your damaged reader. For package tracking and shipping inquiries, contact POS Portal regarding your equipment order , option 2 or visit their website for more information.

Funds may be held for a variety of reasons, including protecting against fraud and exceeding deposit limits. Fraud: To protect against fraud, some transactions may require additional validation. Chase may hold funds and request documentation from you to ensure the transaction is legitimate.

If additional documentation is required, you will receive an e-mail from WePay. Once the documents have been reviewed and the transaction is approved, Chase will deposit the funds into your account.

Deposit Limits: Limits are set at the account level and differ by a variety of factors. Funds may be held when the deposit amount exceeds a deposit limit set by Chase.

If you experience a funds hold and have a question, go into your Chase Online Business portal transaction history, select the transaction and view details. Be sure to use the email address used to open your Chase checking account.

The deposit limit is evaluated on a regular basis, and may be raised or lowered at any time, based on your payment history. If you would like the deposit limit adjusted outside of the normal monthly evaluation, open a support ticket and submit documentation when requested. Individual transactions may require additional information to ensure they are not fraudulent. This type of review protects you and Chase and can easily be resolved by you submitting a receipt when requested. If, on occasion, your weekly payments exceed a threshold established for your business, Chase may hold the funds amount over the threshold to validate activity.

This happens very rarely. If you have further questions, go into your transaction history, select the transaction and view the details. Select Report a Problem and complete the form.

Be sure to use the email address used to open your checking account. Transactions should appear shortly after submission. Refunds can be issued directly from your online bank account. Sign in to your online payments account at chase. For help issuing partial refunds, or for payments older than 60 days, please open a Support Ticket.

Make sure to provide the following information:. For each QuickAccept transaction, fees are subtracted from your total before you receive your deposit. No additional transactions fees will be charged at the end of the month.

Review your deposit details, fees, adjustments, or disputes related to your QuickAccept payments from the Merchant Dashboard in your online account. If you still need assistance, open a Support Ticket. A dispute happens when a customer formally reports that a charge on their card was not legitimate.

Disputes are initiated by the customer via the bank that issued the card. Your customer may have filed a dispute because they:. You have a limited time to submit proof that the charge was legitimate.

Because of the time sensitivity, it is best to monitor your account online frequently. Most card networks allow customers to dispute payments for up to days after the transaction took place, in some cases up to days. We notify you of the dispute via email. You can also view the dispute on the QuickAccept Dashboard. When a customer disputes a charge made on their card, the bank that issued the card credits the cardholder and the payment brand credits the issuing bank. The disputed amount is temporarily deducted from your next settlement while the claim is being reviewed.

If there are not enough funds in your next settlement, the amount is deducted from your Chase bank account. View the status of your dispute on the QuickAccept Dashboard on your online account.

You will receive an initial e-mail notification informing you of the dispute details. Carefully review the information contained in the notification email, particularly the dispute type. You may be given the option to contest or concede the dispute. If, however, you challenge the dispute, you need to provide supporting evidence that the good or service that you agreed to provide to the customer was carried out as intended.

Please consult the guide below to determine what documents you need to submit for the most common dispute types. From the day that you receive your dispute notification, you will have five business days to submit your evidence. We evaluate late submissions on a case-by-case basis and submit accordingly. Please keep in mind that there are size limitations on files, so you may want to submit screenshots.

For each dispute, submit up to five files, 1MB per file. Let me know if this doesn't do the trick for you. Select None of these apply, then Continue. Select NO, then Continue. Click the DONE button, and that does it. Thanks, Carl. Looks like that did it! Looks like the key is whether I received it in prior years, which I did. TT presumes its work if I answer that accurately. Savings Accounts. Home Equity. Invest with a J.

Morgan Advisor. Online Investing with J. Chase for Business. Commercial Banking. See all. About Chase J. Or, go to System Requirements from your laptop or desktop. It appears your web browser is not using JavaScript. Without it, some pages won't work properly. Please adjust the settings in your browser to make sure JavaScript is turned on.

Important tax forms, information and resources to help simplify tax season. We provide you with tax documents, statements and important information to help you prepare for tax season. The information below lets you know when you can expect to receive required tax forms for your J. Morgan Wealth Management investment accounts and Chase deposit and mortgage accounts, as well as other important information you may need to prepare your tax returns.

Some tax documents are available on the "Tax Documents" page.